GUEST MANAGEMENT SOLUTION

YOUR AI POWERED CRM SOLUTION

Keep your systems organised, make your employees’ jobs easier and improve your guests experience with our smart AI powered CRM.

HOW GEM WORKS

Suggest Guest Experiences

Use our powerful artificial intelligence software to analyse data for both new and returning guests. Suggest experiences and F&B orders and increase your revenue.

IMPROVING THE WHOLE GUEST EXPERIENCE

PRE STAY

Reservation of services

Self-profiling of the Guest

Online check-in

DURING THE STAY

Personal identification of the Guest

Profiling of the Guest

Management of complaints and special requests

AFTERY THE STAY

Customized marketing campaigns

Post-stay surveys

Analysis of Guest data and their experience

Optimise your guest arrivals

Provide welcome information, make your guests feel at ease whilst suggesting tailored experiences. Simply the life of your concierge.

Securely store guest information

Secure all your guest personal information, preferences and reservation details on a secure cloud portal.

CASE STUDY

Figuring out which families want to play golf

By using our smart algorithm, Borgo Egnazia increased their golf sales by 1500%